Shipping policy

Shipping within United Kingdom

We offer FREE standard delivery throughout the UK (some postcode restrictions may apply depending on the type of product, please check product pages to see if restrictions apply) via a third party courier service. Delivery times may vary based on your location, the time/date in which the order was placed, weather conditions and various other factors.

  • All XR Living products will be shipped FREE of charge.
  • Shipping time applies from the date of dispatch, not from the date of purchase. If your item is for pre-order, we will let you know when the item is ready to ship.
  • Please note we do NOT offer or guarantee next day delivery. We aim to pack and dispatch your order ASAP, however delivery times will depend on the type of product and date/time of purchase. More details can be found on the relevant product page.
  • For Yodel: Please allow 5-7 working days for your order to be delivered from the date of dispatch during the Holiday period (October-December).
  • For BJS Home Delivery: Please allow 5-7 working days for your order to be delivered from the date of dispatch. This is for larger 2-MAN items such as beds. You must confirm your delivery date with the carrier directly through their online tracking portal in order to release the item.
  • If your item is for pre-order, dispatch and delivery times will apply from the date of product release as stated on the product page at the time of purchasing.
  • Our third party courier services are provided on a Monday-Friday basis, and a signature will be required upon delivery. It is at the courier's discretion if they wish to attempt weekend delivery, and therefore we cannot account for this.
  • For National Bank Holidays, please allow an additional day for your order to be processed due to staff availability.
  • Multi-item orders or bundles may be shipped separately, and are not guaranteed to be delivered at the same time, or by the same carrier.
  • Multi-box items will be dispatched together, however at times, the courier may split consignments at their sorting depots. If you do not receive all parcels together, you can usually expect the missing parcels within 1-2 working days from the first delivery. Please refrain from contacting XR Living or the courier until this delivery window has taken place.
  • Please note, your item arrives in packaging that reveals what's inside and cannot be hidden. If this is a gift, please consider shipping to a different address.
  • If you have a query about your delivery, please contact our Customer Service team using our dedicated support form.

Shipping outside of the United Kingdom

Unfortunately, XR Living does not currently ship internationally. However, our products are available globally through various international retailers and partnerships. A full list can be found here.

Please note, we do NOT accept orders with delivery to 'virtual addresses' or third party global couriers for international shipment.